Knowledge Management: Use these examples for setting employee performance goals. Help your employees master this skill with 5 fresh ideas that drive change.
Knowledge Management is the ability to manage knowledge and information that is presented to the company from different sources without overlooking any of them.
Knowledge Management: Set Goals for your Employees. Here are some examples:
- Show willingness to review new tasks for their knowledge requirements and understand when to seek new information and knowledge
- Look for new sources of knowledge and maintain an organized list of sources relevant to a given task
- Work with colleagues to keep team knowledge updated and put in place effective mechanisms for being alerted on new knowledge
- Comply with the set standards, processes, and guidelines for managing knowledge and encourage colleagues to adhere to these standards
- Evaluate the quality of knowledge and information critically before using it and seek for further knowledge where necessary
- Share own experience, skills, and knowledge with others and readily support colleagues when they require knowledge and information
- Check the experience and knowledge of others before starting new tasks
- Participate in networking opportunities that can assist to learn from others and encourage others to participate
- Learn better communication skills to assist in sharing and transferring knowledge effectively
- Show willingness to adopt to new ideas that can improve own knowledge capabilities
Knowledge Management: Improve and master this core skill with these ideas
- Break everything into small bits - There is even software today to help you create small pieces for projects, teams or groups. The knowledge management software prevents information overload by giving you the ability to find the information you need easily. Segmentation of information is useful for help desks as it cuts down the amount of time it takes for someone to find what they are looking for even when assisting a customer.
- Set monthly benchmarks - Adding your monthly milestones to your knowledge management strategy allows you to monitor activity within your office. Criteria provide you with concrete goals for your team to achieve flexible enough to be able to adapt them to changing priorities. The way to a big project is by breaking it up into small bits that each employee will be accountable for.
- Look beyond customer service - Knowledge management is better known as something more than the improved customer service. It also relates to human resources, accounting, sales, marketing and more. Though each has its discipline, they all make use of the organization's information resources.
- Make the best use of the search option - Search is a great need in the workplace because it helps us go from point A to B of your intranet or the internet. Search is significant parts of the Knowledge management system that eliminates all the work from you by giving you quick results. It takes all the effort from you, and your staff makes work enjoyable and simpler to handle. Embracing search tools is all about adopting proper archiving tools. Each time a file gets uploaded to your knowledge management system, it should always be tagged and attached using a particular words or terms. This helps in recalling it in the future through a straightforward process for anyone in the office to use. Ensure you tag your files appropriately to make your search easier.
- Develop a framework for content creation - The current knowledge management systems allows you to create original content without having to leave your social intranet thus saving you considerable time. By developing a framework for your content, you are building a network of great contributors who give you quality work.