Quality Management: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.

Quality Management is the management approach to the long-term success through customer satisfaction that directly involves the employees in the continual improvement of the daily tasks.

Quality Management: Exceeds Expectations Phrases

  • Ensures the quality of work; notices mistakes in own and others' work, reviews reports, and monitors complaints from customers
  • Identifies sources of common errors or mistakes and suggests a better action to prevent them from recurring
  • Actively raises critical issues that affect the company's productivity, effectiveness, and coordination, and leads others in resolving them
  • Regularly monitors the quality of the products and services as well as the process used to produce them
  • Takes the time to evaluate how well a major activity or project was done; monitors clients' satisfaction by asking them what went well and what needs to be improved next time
  • Reinforces and communicates to other employees the importance of maintaining high work standards and encourages them to improve work quality
  • Presents information neatly and clearly, following relevant procedures and paying attention to detail
  • Maintains good records and systems and treats confidential reports/information in an appropriate manner
  • Checks own work and that of other team members for completeness and accuracy in order to provide work of high quality
  • Seeks clarification by asking questions in order to make sure that one produces work that meets the specified needs

Quality Management: Meets Expectations Phrases

  • Demonstrates the understanding and knowledge of policy, procedures, and standards in own area of work and that of others
  • Acts as a role model to the members of the team and talks to them about the importance of high work standards and quality
  • Agrees on high standards and quality on the outset, when working with a client or other employees
  • Develops procedures and systems to manage information and data effectively and shares these with other employees
  • Audits the work of other employees in order to ensure that the right procedures or steps are being followed
  • Seeks feedback from other employees and customers to make sure that high work standards and quality are being maintained
  • Uses a range of project management tools and techniques to keep projects and their activities on track
  • Monitors the progress of assignments against the agreed standards of work and/or milestones
  • Keeps a quality chart in order to identify the biggest quality issues as well as areas with the most quality problems
  • Places quality results in a place where everyone can see in order to demonstrate own commitment to quality and high standards to the members of the team

Quality Management: Needs Improvement Phrases

  • Does not check own work for mistakes before submitting thus often delivers poor quality work
  • Shows the unwillingness to monitor the quality of the products and services as well or that of the production process
  • Does not care about monitoring customers satisfaction or asking for feedback to find out what products or services needs a boost in quality
  • Assumes to know everything and does not seek clarification even when one is stuck or knows nothing about the assigned work
  • Allows oneself to be distracted when performing a task that needs full concentration thus produces substandard work
  • Does not monitor the progress of projects against the milestones or quality standards that have been agreed on
  • Does not communicate to project team members exactly what is required of a certain project or the quality standards they should meet
  • Does not lead by example; always produces substandard work but asks others to produce quality work
  • Does not communicate the importance of high standards to suppliers or check their products for quality
  • Gets regular feedback from customers on products or services that need improvement but does nothing about it

Quality Management: Self Evaluation Questions

  • Describe a time when you have suspended a supplier's contract with your company because he/she was supplying low-quality products. How did you go about it?
  • How have you made sure to deliver quality work even when working under pressure?
  • How have you helped your team members produce quality work? How has this improved the overall productivity of the team?
  • Describe a specific time when you have had to deal with a team member who constantly produced substandard work. How did you go about it?
  • How do you ensure that your suppliers meet the company quality standards? How do you know when a product quality has dropped?
  • Describe a time when you had to deal with an angry client because you had delivered a poor quality product. How did you handle the situation?
  • Describe the most recent project you have completed. What are some of the most common quality issues you identified and what was the cause?
  • How do you keep track of your projects to ensure that each milestone meets the agreed quality standards?
  • What systems have you used to manage information and improve quality effectively? Would you recommend these systems to other companies?
  • What motivates you to produce quality work constantly? Describe a time when you have been rewarded for consistently producing quality work.

Written by on