Dispute Resolution: Use these examples for setting employee performance goals. Help your employees master this skill with 5 fresh ideas that drive change.
Dispute Resolution is the method used to resolve disputes, conflicts or claims between two parties including arbitration, mediation, negotiation, and litigation.
Dispute Resolution: Set Goals for your Employees. Here are some examples:
- Ask each party to describe the dispute including the desired changes
- Summarize the dispute based on what one has heard, obtain agreement from both parties, and rule out options that the parties agree are unworkable
- Discuss all the possible options for a solution in a positive manner and assign further analysis for each option to each party
- Make sure to ask both parties to apologize, shake hands, and thank each other for working toward resolving the dispute, while closing the meetings
- Seek outside help from a mediator, arbitrator or attorney if potential legal actions are involved such as harassment, allegations or discrimination
- Focus on what the parties involved need but now on trying to judge who is right or wrong
- Pay careful attention to each party's concerns and avoid bringing issues that they feel not important to the joint meeting
- Illuminate own understanding of a dispute by listening carefully, asking questions and constantly seeking other people's underlying interests
- Ensure that every party involved is satisfied and has its needs met before concluding the meeting
- Describe the dispute in a few words and let both parties respond appropriately
Dispute Resolution: Improve and master this core skill with these ideas
- Encourage active listening. Active listening is an essential building block that helps in conflict resolution. To successfully overcome a difficulty and sympathize with others, it is important to encourage active listening. Be willing to listen to other people's thoughts, opinions, and ideas to understand them.
- Include group activities that improve teamwork. Develop group activities that breed collaboration requiring corporate learners to work together and resolve conflicts without help. Help them understand the need for the team and work together for harmony.
- Use simulations to stress the importance of the nonverbal communication. The body language, gestures and other nonverbal forms of communication are the cause of conflict in many cases. Emphasize the importance of body language to your employees and practice it so they can see it in practice.
- Use time to your advantage. Take advantage of new opportunities by making use of them to ensure that no time is wasted. Opportunities can create open doors to amazing future projects that you have no idea of. It is wise therefore to treat new opportunities with a great attitude making sure they are well utilized.
- Do not let yourself to be provoked to an emotional response. Strive to protect your emotions from an emotional uprising. No matter the height of pressure rising in the office, work hard to contain the relaxed atmosphere in the office. Handle rational feelings and hurt feelings with care and show empathy when handling them.