Crisis Management: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.
Crisis Management is the application of strategies that are designed to help an organization deal with a sudden and significant negative event.
Crisis Management: Exceeds Expectations Phrases
- Detaches oneself from the emotional side of the crisis and rationally takes stock of how to move on
- Gathers the relevant team to discuss the situation at hand, analyze and make a united stand about handling a crisis
- Sets a timeline in order to prevent one's team from spending too much time in one aspect of handling the crisis
- Gets external experts and professionals to access the situation when the crisis is totally unanticipated
- Sticks to own best judgment and avoids being led into a debate that may open one's company to possible legal action
- Lives on the front end of reality; recognizes crises and their significance and does not shy away from the consequences of these crises
- Is willing to consider multiple approaches on how to address a certain problem
- Uses a combination of real-time data along with the wisdom one has built over the years of leadership to manage crisis
- Delivers bad news when one needs to but does it in a way that avoids panic providing a realistic level of hope for the future
- Provides directions and responds to a crisis in a timely manner and avoids doing things in a hurry, which could make employees nervous
Crisis Management: Meets Expectations Phrases
- Remains calm, courageous and positive when handling a crisis and knows that how one presents oneself provides non-verbal signals to the employees
- Speaks about the magnitude of the situation at hand without alarming the employees
- Is skillful in laying out short-term and long-term goals, assigning tasks to meet those goals and following up to achieve them
- Is able to engage in two-way communication and interact with honest and open ways with employees in a wide variety of crises
- Engages other employees into brainstorming potential solutions without judgment, even if one may have a preferred solution in mind
- Is an active listener and has the ability to digest a large amount of information, ideas, and different perspectives
- Thinks outside the box; is able to understand and interpret different ways of looking at an event when dealing with a situation
- Is courageous enough to make decisions that one believes to be the right ones
- Takes responsibility for and ownership of the resolution of a contingency situation
- Has a sense of balance to recognize issues that need to be tackled first and those that are most important to resolving other solutions
Crisis Management: Needs Improvement Phrases
- Tries to justify or make excuses when faced with a crisis instead of taking ownership of the mistake that caused the problem
- Overreacts when an employee makes a serious mistake that creates a crisis instead of discussing the problem calmly and looking for a solution
- Does not anticipate what could go wrong in the workplace or prepare for it
- Goes dark during a crisis; is scared to talk about a crisis with the employees or customers especially when the issue is going to have a negative effect on them
- Takes the easy route of just offering an apology instead of looking for ways to fix the problem at hand
- Focuses on finding out how and why the mistake occurred instead of focusing on looking for a solution
- Only listens to stakeholders who agree with oneself and encourages one-dimensional thinking
- Is not able to adapt and respond to unique aspects of a crisis and changing circumstances
- Does not have thorough knowledge of the company's contingency plans and recovery operations
- Is not able to analyze the unique complexities of each crisis and the intended consequences of each solution
Crisis Management: Self Evaluation Questions
- Describe a time when your company faced a major crisis. What was the crisis about? How was is resolved?
- What are some of the techniques you have used in managing crisis in the workplace?
- Is there a time when you were scared of explaining a crisis to your employees because you felt it had a negative impact on them? What did you do?
- Describe a time when a task you were handling was hit by a major crisis. How did you go about it?
- Do you prefer involving a group of experts to solving a company problem or solving it by yourself? Why?
- How do you keep your employees and customers up-to-date with information regarding a certain crisis?
- Is there a time when you have had to cut ties with a supplier or manufacturer who was facing a major crisis? If yes, how did this affect your company?
- What are some of the things you have done to improve your ability to manage crises in the workplace?
- Describe a time when you have had to use shortcuts to solve a problem. What were the consequences, if any?
- Is there a time when you have had to deal with an employee who made a terrible mistake that was likely to bring a major crisis? How did you go about it?