Facilitation: Use these sample phrases to craft meaningful performance evaluations, drive change and motivate your workforce.

Facilitation is making tasks or life easy for others while ensuring the daily running of successful meetings or workshops or business at large.

Facilitation: Exceeds Expectations Phrases

  • Establishes a comfortable working and learning environment and sets ground rules in order to encourage positive group interactions
  • Makes sure to keep the focus of the conversation on the issue or situation at hand
  • Chooses the best mode of communication to pass information to the team members
  • Researches possible topics and sends them few days ahead of time in order to make sure that everyone is on the same page of the meeting
  • Sets the start and end times of a meeting and communicates it to the team members before the actual meeting
  • Mentally prepares oneself by having a good night sleep and doing deep breathing exercises before having a group meeting
  • Sets up an environment that facilitates discussion; one that everyone can see each other in order to encourage discussions between team members
  • States the group rules when necessary but avoids going overboard in order to not restrict expression in the group
  • Announces the purpose of the meeting, desired outcomes and agenda points and sets specific time for each agenda when necessary
  • Announces the structure of the group before starting a meeting so that every member can have the same expectations

Facilitation: Meets Expectations Phrases

  • Asks open-ended questions and gives group members time to elaborate Yes or No answers
  • Introduces a follow-up question such as "How does that change the way you feel about...?" if a discussion does not start immediately
  • Breaks larger groups into smaller groups in order to encourage adequate participation and allow every member to interact
  • Thanks group members for their active contribution and makes sure to start a Thank You comment with a positive reinforcement
  • Suggests an energizer activity, such as watching a related YouTube clip or playing a game, when one has a long meeting
  • Deals with disagreements by finding common ground and handles situations that could lead to potential arguments assertively
  • Encourages other group members to lead future discussions in order to make them feel joint ownership of a group and its goals
  • Creates an evaluation process; asks group members to take questionnaires or discuss changes and issues
  • Arrives at the meetings early in order to create a warm environment and show others that one is serious and ready to discuss
  • Makes sure that every group member has a chance to contribute ideas and that discussion is not dominated by one or two people

Facilitation: Needs Improvement Phrases

  • Rarely enters the discussion, even when the group is not understanding the concept or is way off topic or task
  • Attends discussions only when one wants to correct or redirect the group but not to encourage or reaffirm group members
  • Goes absent without official leave; disappears for days without any explanation to the group members
  • Does not allow group members to air their views; posts items on the discussion boards more than the group members
  • Does not give regular feedback; waits until the end of the year to evaluate and give feedback to group members
  • Sets up the groups based on members' performance on previous projects, rather than on the strengths, weaknesses of each group member
  • Does not answer emails from group members or does so when it is already very late
  • Allows simple and non-descriptive answers during discussions which discourages members participation
  • Does not provide group members with materials or tools necessary for effective group discussions
  • Only presents information in text form; does not use diagrams to simplify complex information

Facilitation: Self Evaluation Questions

  • Describe the technique you have used to assign roles to group members. How have you found the technique effective?
  • Is there a time when you have faced challenges when coordinating a group? How did you overcome the challenges?
  • What methods of communication have you used to pass information to group members?
  • Is there a time when you have had to deal with a group member who does not attend group meetings? How did you go about it?
  • Is there a time when your group did not meet a project deadline? If yes, why? What did you do?
  • Who is in charge when you are away? How do you make sure that the person understands what you expect of him/her?
  • Can you describe a project that required major input from other employees? Who did you choose to work with you and why?
  • Is there a time when you assigned different tasks to group members, but the work was not done as you expected? What do you think was the problem? How did you fix it?
  • What are some of the methods you have used to solve conflicts in your group?
  • How do you encourage group members to stay motivated when there is work pressure?

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