Knowledge of Company Processes: Use these examples for setting employee performance goals. Help your employees master this skill with 5 fresh ideas that drive change.

Knowledge of Company Processes is the in-depth understanding of a collection of related, structured activities that serve a particular goal for a group of customers or clients who are valuable to the enterprise.

Knowledge of Company Processes: Set Goals for your Employees. Here are some examples:

  • Stay aware of the company objectives and monitor current trends and developments that may affect implementation of its programs and plans
  • Explain and convince other employees of the need for adaptation and change of structures, policies, and methods
  • Actively share knowledge about the company's processes among colleagues and offer advice to new employees or those who are less experienced
  • Anticipate outcomes based on the understanding of the company's decision-making bodies and power relationships
  • Promote and encourage colleagues to keep up-to-date with the company's rules, decision-making bodies, networks, structures, power relationships and environment
  • Manage compliance, ethical and other issues in order to protect the company's reputation and respect its obligations
  • Promote a shared understanding of the company's needs and strategic direction to rally teams
  • Build client's confidence using one's knowledge of the company's processes and the external community
  • Use knowledge of corporate politics to handle difficult situations effectively and with discretion
  • Understand the nature and limits of related companies and government agencies and use that knowledge to influence or lead others

Knowledge of Company Processes: Improve and master this core skill with these ideas

  • Understand how the flow of knowledge is passed on to your organization. Knowledge management is critical in learning how the movement of information is carried out right from the collection to the codification and sharing. Ensure that you also understand how secure the information is to avoid any compromise that may be risky and costly to the company.
  • Get training on the knowledge management technology. Knowledge management is essential in the daily running of the company whereby the employees learn how to manage the resources and knowledge supplied by the enterprise. It is a valuable tool for learning how to perform the duties allocated, how to treat customers, how to sell the products and what details to share with others. Employees who lack this knowledge are lost in the ability to keep up to the standards of the company.
  • Address the success factors. Success is what every company and employee seek out for. Various components have to come together to create complete and cohesive satisfactory results. Understanding the knowledge management of each of these factors is vital to work within the resources and policies provided.
  • Map the process. Once you know what process you want to improve, then you can quickly document a step by step flowchart that will explain what needs to be done and by when. These are practical tools that help in recognizing the process visually. Each phase should be put down in detail to show all the sub processes that are contained therein, and that should be followed to get the end product. Consult with the people who use these processes regularly to ensure there is nothing that is overlooked.
  • Analyze the functional process. using the flowchart to investigate the problems within the process you can explain the process.

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