Use this sample and step by step explanation for setting meaningful and inspiring employee performance goals for a business operations support specialist.

A Business Operations Support Specialist is responsible for using different skills to help the company like accounting, scheduling, bookkeeping, etc.

The primary duties of this position include resolving operational problems within the defined schedules and service legal agreements, monitoring the system operations and troubleshoot problems, assisting in budget preparation and resource allocation for support services, installing, supporting and maintaining a network and system tools, developing preventive measures and documenting issue resolution procedures, handling escalated issues and following up outstanding issues promptly, addressing customer issues quickly and accurately, developing support plan to prioritize and resolve multiple issues, contributing to business meetings and reporting on issue status, managing job schedule tool and monitoring repair activities.

Employee Performance Goals Sample

Employee's Name: Title:
Review Period: __/__/__ to __/__/__ Employee SSN:
Work Location: Supervisor's Name:

Instructions

  1. Setting Goals: List specific goals in the space provided below each competency under "Performance Goals". Assign an appropriate timeline for each goal as well as numeric or financial terms to measure the goal.
  2. Employee Comments: The employee must comment next to each goal under "Employee Comments" with "Okay" for goals which he/she feels comfortable working with, and "Needs Clarification" for goals which he/she believes need to be discussed further. An employee who is comfortable with all the goals can sign the goals at this stage.
  3. Summary: Give a summary of the total time estimated for the employee to have achieved the goals. State action plans and specific milestones to track the goals. Any additional comments agreed between the employee and the supervisor should be noted here.
  4. Human Resources Review: Human resources personnel must confirm that the goals are specific, measurable, achievable, relevant, and time-bound. He/she must then sign the goals in the "Human Resource" section provided under "Signatures".
  5. Signatures: When discussion of the goals has been completed and consensus has been reached, sign the goals and let the employee sign too. Send the final copy to the human resources for inclusion in the employee's professional records.

Performance Goals for Next Period

Performance Goals

Employee Comments

CUSTOMER ORIENTED:

Be committed to providing excellent customer service beyond what is expected to keep the clients satisfied.

Provide timely and objective advice to customers on matters related to the goods and/or services of the company.

[employee comments goal]
TROUBLESHOOTING:

Communicate effectively whether in writing or verbally to ensure people understand what I am trying to pass across.

Maintain level-headedness and resilience when assessing a problem and coming up with solutions.

[employee comments goal]
COLLABORATING WITH OTHERS:

Make sure that each team member understands the role that they and other members play in achieving the company's goal

Have an agenda ahead of scheduling meetings in order to make sure that the time spent with team members is efficient and productive

[employee comments goal]
PHYSICAL ABILITIES:

Stay updated on different types of equipment introduced to the company

Attend more training sessions organized by the company to gather more knowledge

[employee comments goal]
SELF CONFIDENCE:

Take a deep breath whenever there is urge to second guess, have a negative self-talk or over-think

Make an action plan to overcome one's weaknesses, like taking a public speaking course, in order to feel empowered and overcome fear

[employee comments goal]
MONITORING OTHERS:

Personally track the progress of long-term projects and evaluate their accuracy and completeness

Use video surveillance to ensure that the employees are productive and that they are not violating the company policies

[employee comments goal]
GOAL AND OBJECTIVE SETTING:

Set measurable objectives in order to know when one is making progress and whether or not one is on the right track

Set consistent goals for team members with the same responsibilities and refrain from framing goals as a competition among team members

[employee comments goal]
BUSINESS ETHICS:

Participate in forums that discuss the role and importance of integrity and honesty

Find the right answers to all questions and avoid bluffing

[employee comments goal]
SCHEDULING:

Apply the best practices and standards when scheduling projects and other activities

Consistently use a routine to get repetitive tasks done more efficiently

[employee comments goal]
ANALYTICAL SKILLS:

Seek for assistance when faced with challenges when analyzing complex and large volumes of data

Encourage others to think out of the box when coming up with a solution to solve a problem

[employee comments goal]

Summary

Sections 1-2: To be completed by the supervisor

Section 3: To be completed by the employee

1. Goals completed since last performance feedback

2. Goals for next period

3. Employee comments

Signatures

I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal.
Employee: Date:
Supervisor: Date:
Human Resources: Date: